Support

Need help with TowerOlympus? We're here.

Contact us

Email: [SUPPORT EMAIL]
We aim to reply within 3 business days, in English.

To help us fix your problem faster, please include:

your iPhone model and iOS version (Settings > General > About);
the game version (shown at the bottom of the game's Settings screen);
what happened and what you expected, with a screenshot if you can.

Company: [LEGAL NAME]
Address: [ADDRESS]
Phone: [PHONE]

Frequently asked questions

How do I restore my purchases?

Open the game, tap the gear (Settings), then Restore Purchases. Make sure you are signed in with the same Apple Account you used to buy. Permanent items (towers, cosmetics, Supporter pack) come back at no cost on any of your devices.

Can my family use what I bought?

Yes, if the item shows "Family Sharing" on the App Store. Family members open the game on their own device and tap Restore Purchases. Consumable items can't be shared.

My child wants to buy something. How do I control that?

Use Apple's Ask to Buy and Screen Time (Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases). Ask to Buy requests appear on the organiser's device.

I lost my progress. Can I get it back?

Your progress is saved on your device only. We don't keep a copy on our servers, so we can't restore it for you.

If you deleted the game, your progress can only come back from an iCloud Backup or a computer backup made before deleting it.
To move to a new iPhone, transfer your data with a backup or Quick Start. Your purchases can always be restored (see above).
Game Center leaderboards and achievements are stored by Apple and come back when you sign in with the same Game Center account.

What do I need to play?

An iPhone running iOS 16 or later.
No internet connection is needed for solo play. Game Center features (leaderboards, achievements) need a connection.

Is the game free? Are there ads?

The game is free to download with optional in-app purchases. There are no ads.

How do I get a refund?

Purchases are made through Apple, so Apple handles refunds. Go to reportaproblem.apple.com, sign in, choose the purchase and select "Request a refund". You can also read Apple's refund guide. We can't issue refunds ourselves.

How do I delete my data?

Game data: delete TowerOlympus from your iPhone. This permanently removes your progress (unless it's in a backup).
Game Center data: iOS Settings > Game Center, or privacy.apple.com.
Emails you sent us: email [SUPPORT EMAIL] and ask us to delete them.

We don't have accounts or servers that store your game, so there is no account to delete. See our Privacy Policy for details.

I found a bug or have an idea.

Please email [SUPPORT EMAIL]. We read every message.